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PinoyTravel is a company that aggregates provincial/long distance bus and ferry comapnies into one site to give you a single a view of services available to your desired destination. Some of the services published can be reserved directly from the site, the others are not yet- but we are working really hard to get everyone on board!
We are the biggest service provider of this kind in the Philippines and we have had many happy and repeat customers. We may not be as “high tech” as our counterparts abroad but since we launched in Oct 2013, we are been improving a lot.
To make sure you have a seat at the date and time of your desired travel, we urge you to book early because there are limited seats available – specially when youir desired date to travel is on peak periods or weekends.
We are working very hard to make all reservations round trip. This is mostly due to limitation on the bus companies to handle round trip at the moment. But some of our routes are on round trip already.
This due to our current process with the bus partners. They are new to this online booking service and they would like to take things slowly. But some are scheduled for instant confirmation very soon.
Please check you spam folder. It might have been categorized by your email server as spam. If its not there, please email our customer service support and inquire. There are times when its way past the 24-hour limit but the seat may still be available
We send 2 notifications- via email and SMS. Just in case you are not online, its best that you get updates via SMS. Don’t worry, we keep your information confidential.
Public transportation fares in the Philippines are highly regulated and technically the bus companies are not allowed to give is discounts/commisons. Charging you a small fee is our way of sustaining our operations. We have priced our service fee to still make sense for you to book online instead of going to the bus terminal to book in advance or take a chance on the day of travel.
We cater to a very diverse market. From foreigners, to OFWs, to professionals, to farmers who may not have bank accounts. So we opened up options from credit card to Paypal to over-the-counter bank and over-the-counter non-banks through our payment gateway partner DragonPay. We also have kiosk resellers where one can walk in and request a reservation through the help of a person.
Upon payment we will send you a travel VOUCHER which you will have to print (per way), and bring it with you when you take your trip. You hand off the voucher to the designated person in the bus station and they will issue you the bus ticket. Why so? Because the bus ticket is the Offcial Receipt of your base bus fare and PinoyTravel is not allowed to issue that in behalf of the bus company.
Our bus partners do REQUIRE that printout and may not honor a soft copy from your smartphone, tablet or laptop:(
We follow the guidelines of each bus company for cancellations and re-booking. In general, when the trip is cancelled due to bad weather or cancelled by the bus company for other reasons, re-booking is allowed without additional fees. If re-booking is initiated by you, there might be charges. Most bus companies do not allow refund. Get in touch with our customer service to understand what guidelines apply to you.
If you miss your bus, you will have to buy another ticket to get into another one.
This will be considered re-booking and re-booking policies apply.
We limit the number of seats per request. If you have a big group (9 or more) and cannot seem to get confirmation, please email us at firstname.lastname@example.org In some cases charter might be a better option for you.
We can only relay your complaints and we ask our partners to improve their service to create the best customer experience possible. For lost luggage and other damages during your trip, the terms and conditions set forth by the bus companies apply.